```Duties```
We are seeking a highly motivated and experienced Customer Service Manager to join our team.
As a Customer Service Manager, you will be responsible for overseeing and managing our customer service department to ensure the highest level of customer satisfaction.
Your duties will include:
- Developing and implementing customer service policies and procedures
- Training and supervising customer service representatives
- Handling escalated customer complaints and resolving issues in a timely manner
- Monitoring and analyzing customer service metrics to identify areas for improvement
- Collaborating with other departments to ensure a seamless customer experience
- Conducting performance evaluations and providing feedback to team members
- Implementing strategies to increase customer retention and loyalty
- Keeping up-to-date with industry trends and best practices in customer service
```Skills```
To be successful in this role, you should possess the following skills:
- Excellent customer service skills with the ability to handle difficult situations with professionalism and empathy
- Strong project management skills to effectively prioritize tasks and meet deadlines
- Negotiation skills to resolve conflicts and reach mutually beneficial solutions
- Fluency in Spanish or other languages is a plus, as we serve a diverse customer base
- Leadership abilities to inspire and motivate your team to deliver exceptional service
- Proficiency in English, both written and verbal, to effectively communicate with customers and team members
- Sales experience is preferred, as you may be required to upsell or cross-sell products or services
- Analytical skills to gather data, identify trends, and make data-driven decisions
- Ability to effectively manage multiple priorities and adapt to changing business needs
If you are a dedicated professional with a passion for delivering excellent customer service, we would love to hear from you.
Apply now!
Job Types: Full-time, Part-time, Internship
Pay: $30,420.
00 - $55,585.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Ability to Relocate:
* Kearney, NE 68847: Relocate before starting work (Required)
Work Location: In person
Whatsapp
