Director of Lodging

Overview: The Director of Lodging is responsible for overseeing all aspects of lodging operations to include overall operations, budgets, sales, expenses, margin and profit goals.
Responsibilities: Manages the results of the hospitality operations including financial, guest service, brand standards/quality control, safety/workers compensation and other measures.
Responsible for driving service engagement throughout the organization, championing a service culture through purpose, process, training, relationships and motivation.
Maintains and exceeds sales targets defined by the management.
Develops, reviews, updates and implements business strategic planning, including sales and financial performance.
Oversees all new locations and remodels, design, acquisition of equipment, layout and oversee construction.
Responsible for room pricing and margin maximization; manages all purchases and negotiations with distributors and manufacturers that impact the profitability and quality of the operations.
Works with the Marketing Department to develop ongoing promotional ideas, marketing concepts and advertising budgets.
Creates an environment which gives general managers and teams responsibility/authority to achieve goals and manage completion of those goals.
Ensures a positive image with communities where properties are located and provides oversight on safety and security programs.
Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.
Responsible for all loss prevention and internal theft programs.
Reports regularly to company executives regarding communication and execution of the Lodging Division short and long term goals.
Works directly with Human Resources on developing an extensive and complete training program.
Investigates and approves all location level bills and statements.
Reviews all new policy and procedure changes and manage the implementation.
Provides ongoing feedback to the management team concerning possible problems or areas of improvement as well as performance of the location.
Provides friendly and competent customer service.
Reports for work in a timely manner when scheduled.
Additional Job Duties: Travel up to 50% of the time, with overnight stays standard.
Assists in other duties, as assigned.
Supervisory Responsibilities: Directly supervises 3 or more Motel Managers.
Qualifications: Education and/or Experience (include certs or licenses needed): A Bachelor's degree from an accredited college or university with major course work communications, hospitality, business administration or closely related field is preferred.
Three to five years of increasingly responsible management experience, including three years of supervisory responsibility.
Three years of sales experience.
Minimum Qualifications: Must possess exemplary communication skills, both verbally and in writing; excellent proofreading skills; ability to communicate and interact with all levels of business professionals with effective follow-up and follow-through.
Must be able to conduct self in a professional manner at all times.
Must display use of good judgment and demonstrate leadership qualities.
Must be highly motivated, organized and able to handle multiple priorities while meeting deadlines.
Proficiency in MS Office including Word, Excel, PowerPoint and Outlook.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Proven leadership and business management skills.
Ability to effectively handle internal and external customers with patience, tact, diplomacy.
High-energy team player, resourceful and driven, with the ability to work effectively in a dynamic, rapidly changing environment.
Excellent customer relations skills, the ability to work cross functionally with exceptional teamwork skills, and the ability deliver high quality results while meeting deadlines.
Must be dependable, reliable, responsible, and self-motivated.
Ability to handle difficult customers and resolve conflicts.
Ability to effectively manage time.
Must have skills in dealing with customers, management and personnel.
Must be able to communicate in English.
– IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs.
, while performing the duties of this job, the employee is required to frequently stand, walk, sit, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear.